Introduction
At aquaecoflow, we are committed to providing premium water-saving shower solutions. This policy outlines your rights regarding cancellations, returns, and refunds.
Right of Withdrawal (14-Day Cooling-Off Period)
In compliance with EU Consumer Rights Directives and US consumer protection standards, you have the right to withdraw from your contract within 14 calendar days without giving any reason.
Period: The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Eligibility: The product has been slightly opened but its main functions and appearance are not affected, and it is still in its original packaging.
Procedure: To exercise this right, you must inform us of your decision by an unequivocal statement via email at drop@lesswatermore.com.
Returns Logistics and Warehousing
We maintain dedicated fulfillment centres in Europe and the United States to facilitate efficient logistics. If you exercise your right of withdrawal, you must return the goods to the appropriate facility based on your location.
Please adhere to the following return instructions:
For Customers in Europe:
Please dispatch your return to our European facility:
Am Pattberg 23, 47445 Moers, Germany
For Customers in the United States:
Please dispatch your return to our US facility:
9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
Return Shipping Costs: Unless the item is defective or incorrect, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged, Defective, or Incorrect Items
We strive for excellence in our logistics. However, In the event of a damaged or defective item, please contact us with photographic evidence. Depending on the situation, we may arrange a return or offer a resolution.
Resolution Process: Please contact us at drop@lesswatermore.com within 14 days of receipt. You must provide:
Please provide photos or videos to help us process your request quickly.
Remedy: Upon verification of the evidence, we will offer you the choice of a full refund to your original payment method or a replacement unit dispatched immediately at no additional cost.
Shipping, Delivery, and Loss Protection
Order processing time: 1-2 calendar days
We partner with premium logistics providers (DHL, FedEx, UPS Priority) to ensure timely delivery.
Standard Timeline: Our standard delivery window is 5 to 7 calendar days.
Tracking: You will receive automated email notifications at key logistical milestones: upon dispatch, upon arrival at the local distribution centre, and upon final delivery.
Delivery Delays & Loss Protocol: We acknowledge that unforeseen logistical challenges can occur. However, we maintain a strict liability limit for non-delivery:
If you have not received your package within 14 calendar days of shipment confirmation, please contact us immediately. We will investigate the package status, and if it is confirmed that you have not received the goods, we will arrange a refund or reshipment.
Refunds
Once we receive and inspect your return (or your damage claim has been approved via email), we will immediately initiate the refund process after verifying the condition of the item.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timeline: Please allow 5–10 business days for your bank or credit card issuer to process and post the refund to your account.
Payment Methods
We accept a variety of secure payment methods to ensure a seamless transaction. All transactions are encrypted and processed securely. We accept:
Credit/Debit Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay.
Contact Information
For any questions regarding this Refund and Return Policy, please contact our customer support team:
Company: Mistmoor Hydrosave Limited
Address: 47 Walden Road, GREAT WYMONDLEY, SG4 8ST UK
Phone: +44 078 1892 2844
Email: drop@lesswatermore.com
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