OVERVIEW AND ACCEPTANCE
Throughout the site, the terms “we”, “us” and “our” refer to aquaecoflow. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing hardware products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please note: These Terms affect your legal rights. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable anti-discrimination laws. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks using industry-standard protocols.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
PRODUCTS AND SERVICES
Our products are exclusively bathroom hardware and fixtures designed for flow regulation.
Availability: We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
Descriptions: All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
Colours and Images: We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
BILLING AND ACCOUNT ACCURACY
We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SHIPPING, DELIVERY, AND RISK OF LOSS
Logistics and Timelines
Orders are fulfilled from our dedicated distribution centres located in Santa Fe Springs, California (USA) and Moers (Germany). We utilise priority services via DHL, FedEx, and UPS.
Order processing time: 1-2 calendar days.
Standard Delivery: The estimated delivery timeframe is 5 to 7 calendar days from the date of dispatch.
Tracking: Upon dispatch, arrival at logistics hubs, and out-for-delivery events, automated notifications containing tracking details will be sent to the email address provided at checkout.
Delays and Force Majeure
While delivery is expected in5-7 calendar days, please allow up to 14 calendar days for shipping in extreme cases. If delivery is not received within 14 days, we will provide a full refund.
Risk of Loss and Title
In strict adherence to the EU Consumer Rights Directive (2011/83/EU) and applicable US regulations:
The risk of loss or damage to the goods, as well as the title to the goods, passes to you (the consumer) only when you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. We retain responsibility for the goods while they are in transit.
If the carrier confirms a package is lost in transit after our investigation, we will issue a full refund or dispatch a replacement unit at no additional cost to you.
RIGHT OF WITHDRAWAL AND REFUND POLICY
Right of Withdrawal (EU & US Customers)
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., an email sent to drop@lesswatermore.com).
Damaged or Defective Items
We acknowledge that goods may occasionally arrive with manufacturing defects or transit damage.
In some cases, to expedite resolution, we may not require the return of the defective item. However, we reserve the right to request a return before processing a refund or replacement.
Resolution: Simply email drop@lesswatermore.com within the 14 calendar days period with clear photographic evidence of the defect or damage. Upon verification, we will process a full refund or dispatch a replacement immediately, at your preference.
THIRD-PARTY LINKS AND TOOLS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. We utilise industry-standard security measures to protect your data.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
To the fullest extent permitted by applicable law, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.
Note regarding EU Consumers: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or specifically excludes rights granted by mandatory consumer protection laws in the European Union.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK, without prejudice to any mandatory consumer protection rights applicable in your country of residence, specifically regarding regulations within the European Union and the United States.
CONTACT INFORMATION
For more information about our privacy policy, if you have any questions, or if you wish to exercise your rights, please contact us through the following channels:
Company: Mistmoor Hydrosave Limited
Address: 47 Walden Road, GREAT WYMONDLEY, SG4 8ST UK
Phone: +44 078 1892 2844
Email: drop@lesswatermore.com
Germany Warehouse Address: Am Pattberg 23, 47445 Moers, Germany
USA Warehouse Address: 9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
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