ABOUT US

Our Corporate Identity
aquaecoflow is a premier brand owned and operated by Mistmoor Hydrosave Limited, a company headquartered in UK. We specialize in engineering advanced water-saving shower solutions designed to optimize global resource conservation without compromising the premium user experience our customers expect.

Our Operational Model
Mistmoor Hydrosave Limited manages dedicated inventory within strategic logistics hubs to serve our international clientele efficiently.
Every product bearing the aquaecoflow name is processed, quality-inspected, and packaged according to our strict quality standards. To ensure rapid delivery, we maintain local stock in our strategic distribution centers located in:
Moers, Germany (Serving the European Market)
Santa Fe Springs, California (Serving the North American Market)

Contact Information

Company: Mistmoor Hydrosave Limited

Address: 47 Walden Road, GREAT WYMONDLEY, SG4 8ST UK

Phone: +44 078 1892 2844

Email: drop@lesswatermore.com

Order cancellation
Orders can be cancelled at any time before shipment and a full refund will be provided.

Order Processing & Dispatch
All orders are processed directly from our managed inventory. Upon payment verification, your order is routed to the distribution centre nearest to your delivery address:
United States Orders: Dispatched from our facility in Santa Fe Springs, California.
European Orders: Dispatched from our facility in Moers, Germany.
We prioritise transparency. You will receive automated email notifications at key stages of the fulfilment process:

Order Confirmation.
Dispatch Notification (including tracking number).
Local Carrier Handover.
Final Delivery.

Shipping Timelines & Carriers
We partner with premium carriers, including DHL, FedEx, and UPS Priority, to ensure reliable service.
Order processing time: 1-2 calendar days.
Estimated Delivery Time: 5 to 7 calendar days from the date of dispatch.

Delays & Force Majeure
While delivery is expected in 5 to 7 calendar days, please allow up to 14 calendar days for shipping in extreme cases. If delivery is not received within 14 calendar days, we will provide a full refund.

Customs & Duties
As our stock is held within the US and EU, customers in these regions typically do not face additional customs duties for standard orders. 

General Overview
Our refund and return policies are drafted to comply with the consumer protection laws of the European Union (EU Directive on Consumer Rights) and United States regulations. We aim to make the resolution process straightforward and fair.

1. Right of Withdrawal (14-Day Cooling-Off Period)
If you are a customer in the European Union or the United States, you have the right to cancel your order and return the goods without giving any reason.
Timeframe: You have 14 calendar days from the day you (or a third party indicated by you) receive the goods to initiate a return.
Condition: Items must be returned in their original condition and packaging.
Return Shipping: The customer is responsible for the direct cost of returning the goods.
Refund Process: Once we receive and inspect the returned item at our warehouse, we will reimburse all payments received from you. The refund will be processed using the same means of payment as you used for the initial transaction.

2. Damaged or Defective Items (No Return Required)
We ensure all products are inspected before dispatch. However, if your item arrives damaged, defective, or incorrect, we offer a streamlined resolution process:
Please contact us within 14 calendar days of receiving the goods at drop@lesswatermore.com.
Evidence: You must provide clear photographic evidence of the defect or damage along with your order number.We will review your evidence within 24-48 hours and provide a resolution.
Resolution: Upon verification of the damage via email, you are NOT required to return the damaged item. We will offer you the choice of:
A full refund to your original payment method or A replacement unit sent via priority shipping at no extra cost.

Return Addresses
Please do not return items to the sender address on the package without prior authorisation. Returns must be directed to the specific warehouse handling your region to ensure proper processing:
US customer return address:9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
European customer return address:Am Pattberg 23, 47445 Moers, Germany

Late or Missing Refunds
If your refund has been approved but not yet received, please first check your bank account again. Then contact your credit card company or bank, as there is often a processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us at drop@lesswatermore.com.